Welcome to our Live Chat Service.
You will need to use your KCLS card number to log into the service.
About Live Chat
How Does it Work?
Software Requirements
Technical Problems

This service is available:
24 hours a day
7 days a week
Due to heavy call volume, you may at times experience up to a
5 minute wait before we can respond to your question.
Please be patient and we will be with you as soon as possible.

You will need to use your KCLS card number to log into the service.  If you wish to receive a transcript of your live chat session, you’ll need to enter an email address.  Your transcript will be sent automatically to that address at the conclusion of your live chat session.

Service is staffed by professional librarians who will provide up to 20 minutes of live chat service in order to obtain as much on-line information as possible regarding your question.

If you have a question concerning holds, renewals, or your
account information, please call Answer Line at
1-800-462-9600 or 425-462-9600.

You may also email a question to us at Ask A Librarian. Expect a response to your email question within
24 hours, excluding weekends and holidays.