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List of Refundable and Nonrefundable Items

The following items are refundable if they are returned, accompanied by a receipt, within one year of payment.

• Hardcover Books
• Magazines
• DVDs- if the set is complete and is playable
• Videos- if the set is complete and is playable
• CDs- if the set is complete and is playable
• Cassettes- if the set is complete and is playable
• Books on tape- if the set is complete and is playable
• Books on CD- if the set is complete and is playable
• Learning kits- sets must be complete
• E-audio- must include the player, cassette adapter, headphones, and battery cover and holder

 

The following items are nonrefundable:

• Books on tape or CD sets that are missing items
• Pieces of multi-part sets, such as Books to Grow On and Discovery or Literacy kits. Many multi-part sets contain books, cassettes, CDs, puppets and other items
• Paperback books, which have a short lifespan and are not catalogued
• Choice Reads, which are paperback books
• Any non-catalogued books-(children's board books)
• Comic books
• Videos without a case
• DVDs without a case
• Items missing barcodes
• Items missing informational literature- such as a CD or tape jacket
• Books missing more than five pages
• Damaged or otherwise unusable items
• Books missing an accompanying CD or software
• Materials that require rebinding
• Videos that are visibly damaged

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Last Updated: October 8, 2007