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Telephone Notification & Telephone Renewal
1-800-945-2452
What is Telephone Notification?
The system calls you by telephone to notify you about:
- Items that are being held for you and are ready to pick up
- Items that are overdue
You can call in to the Telephone Renewal system to find out about:
-
Renewals – Renew items you have checked out
-
Holds – Find out if holds are waiting for you to pick them up
-
Due dates – Hear a list of items you have checked out and their due dates
-
Fines – Hear a list of outstanding charges on your record
How can I call Telephone Renewal?
You can call Telephone Renewal with a touch tone telephone.
You will need your library card. The phone number for Telephone Renewal is
1-800-945-2452
How does Telephone Renewal work?
When you call Telephone Renewal, it answers and plays the main menu. Press
1 for your library record or press 2 to hear a library message.
If you press 1, the system asks you for your library card number. Enter the library card number on your telephone’s keypad and press the pound key (#). The system will repeat the barcode back to you. Press pound again to confirm.
Use the telephone keypad to select the
option you want:
• To renew items you have checked out, press 1
• To hear what items you currently have checked out, press 2
• To hear which items are being held for you and the pickup location
of those holds, press 3
• To hear your current charges, press 4
At any time, you may end the call by hanging up.
When can I call Telephone Renewal?
Telephone Renewal is available 24 hours a day. The Telephone Renewal phone
number is 1-800-945-2452
If you have questions about Telephone Renewal or Telephone Notification or prefer to talk to library staff about any of our library services, please call your local library or our Answer Line Service, 1-800-462-9600.
Last Updated: July 22, 2007