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Q) Do I need anything special to access
the catalog?
A) All you need is a computer with an internet connection.
TIP:
if you have a 28.8 modem or slower please use our text only catalog
at catalog.kcls.org/airpac
Q) Do I need anything special to access the catalog?
A) All you need is a computer with an internet connection TIP
if you have a 28.8 modem or slower please use our text only catalog at
catalog.kcls.org/airpac
Q) Can I access the library catalog from my PDA?
A) Yes! The new catalog provides a catalog for PDA users- just point
your browser to catalog.kcls.org/airpac
Q) Will the Telnet (text only) catalog be available?
A) Unfortunately, many vendors are discontinuing support for the Telnet
catalogs and our new vendor is no exception. However, there is a text
only catalog available at catalog.kcls.org/airpac. |
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Q) How do I search the catalog?
A) You have two options 1) select the appropriate index such as author,
title, etc. from the drop down list 2) 2) chose the index from the list
below the search box
Q) What does "Open Item" mean?
A) In your search results under status, "Open Item" means that
the item is checked in at the library shown. Most likely, it's on the
shelf in the collection indicated, unless it was recently returned and
is still on a cart. If you can't find an open item, please ask.
Q) What is my PIN and why do I need it?
A) Your Personal Identification Number (PIN) allows you to access your
library account information through the library catalog. If you misplaced
your PIN or have forgotten it, visit your local library with a Picture
ID. If you have never had a PIN, you may set up your first PIN by using
Self Checkout, or through "My Account" in the catalog. If you
wish to change your pin you may go to "My Account" to change
it.
Q) What is the library catalog?
A) The library catalog provides easy access to nearly 15 million items
available throughout the King County Library System right from your computer.
Q) How do I view my account?
A) " Click on "My Account"
Type your Library Card number with no spaces. Type in your PIN.
Remember to log out of your account when finished.
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Search Using Safari Browser |
Q) How do I search for items in My Account using the Safari Browser?
A) Please See the Safari Search PDF that displays the preferred method for searching in Safari Using My Account.
the Search Catalog button does not work in My Account for Safari Users use the Search box instead.
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Q) How do I place a hold?
A) Go to the KCLS catalog Choose an index to search(like title, author,
etc) Click on your selection Enter a word or a phrase and click on search
Once you locate an item you want to hold, click on the blue "Place
Hold" button You will be prompted to enter your library card number(with
no spaces) and pin. You may also place a hold from the results page.
Q) How do I check my holds?
A) Click on "My Account"
Type in your library card number(with no spaces) and PIN. Click
on holds
Q) How do I cancel a hold?
A) Click on "My Account"
Go to your holds list Click on the check box next to the title you wish
to cancel Click on the "cancel holds" button
Q) How do I view my account?
A) " Click on "My Account"
Type your Library Card number with no spaces. Type in your PIN.
Remember to log out of your account when finished.
Q) How do I renew an item?
A) Click on "My Account"
Check the box next to the item you wish to Renew and click on the "Renew
Button" Your new due date will be the renewal period from today's
date, not from the original date the item was first due.
Q) I tried to renew an item- but it did not work- what happened?
A) This might occur for two reasons: 1) There might be a hold on that
item and/or 2)Your fines or charges might exceed $10.00
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Q) How do I view my account?
A) " Click on "My Account"
Type your Library Card number with no spaces. Type in your PIN.
Remember to log out of your account when finished.
Q) How do I see what items I still have out?
A) Click on "My Account"
A list of items should display
Q) How do I renew an item?
A) Click on "My Account"
Check the box next to the item you wish to Renew and click on the "Renew
Button" Your new due date will be the renewal period from today's
date, not from the original date the item was first due.
Q) What can I do with My Account?
A) Renew Items Cancel holds Change your PIN Change your Patron Info View
your Checkout History Execute favorite searches
Q) What is My Checkout History?
A) My Checkout History - this keeps track of every book that the patron
has checked out- theoretically forever- or until the patron deletes an
individual title- or titles- from his/her list. Patrons must "Opt
In" if they wish to use this feature. Otherwise the system defaults
to the "Opt Out" setting.
Q) What are "Favorite Searches?"
A) This will allow patrons to have searches executed automatically for
them. When one wishes to keep a history of a search that has been conducted they may click on save as favorite search. These results are then saved in the My Account area under my favorite searches, available when logged in.
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| Email Notification |
Q) What if I am not receiving courtesy, overdue or pickup notices via email?
A)
KCLS notices emailed to our patrons have a new From field. Please add the following to your email address book: circadm@kcls.org
Q) Want to sign up for email Notification?
A) Simply log into your account with your library card number
and pin and click on “Change My Info.” Type
in the email address that you wish to use to receive your notifications
and click "submit."
** Please add the following address to your email address book so the
library notices are not blocked: circadm@kcls.org .
Please note: It may take up to 24 hours for your new notification method
to take effect.
Q) No email Notification?
A) This e-mail message is sometimes perceived as unsolicited
mail by an e-mail provider and is directed into a bulk mail folder or a junk mail folder. Also check these folders if you
feel a notice should have been received and was not.
Additionally, if you are not receiving email notices, please add circadm@kcls.org to your address book in your email setup so that our notices are not blocked
by your spam filter. |
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Q) Why is KCLS changing the catalog?
A) In order to meet our patrons requests for enhancements and options,
KCLS will implement a new catalog that will allow you several new choices.
You will be able to pay fines online, place multiple holds at once, access
the catalog from your hand-held device and much more.
Q) How will the library new catalog affect items I put on "Hold"?
A) Items on your holds list will be automatically transferred into the
new catalog. However, holds will not be filled and cannot be placed during
the short transition from our current system to our new system beginning
October 10. In addition, when the new catalog goes live, all holds will
be considered active.
Q) What is my PIN and why do I need it?
A) Your Personal Identification Number (PIN) allows you to access your
library account information through the library catalog. If you misplaced
your PIN or have forgotten it, visit your local library with a Picture
ID. If you have never had a PIN, you may set up your first PIN by using
Self Checkout, or through "My Account" in the catalog. If you
wish to change your pin you may go to "My Account" to change
it.
Q) Will the Telnet (text only) catalog be available?
A) Unfortunately, many vendors are discontinuing support for the Telnet
catalogs and our new vendor is no exception. However, there is a text
only catalog available at "http://catalog.kcls.org/airpac".
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Personal
Identification Number (PIN) |
Q) What is my PIN and why do I need it?
A) Your Personal Identification Number (PIN) allows you to access your
library account information through the library catalog. If you misplaced
your PIN or have forgotten it, visit your local library with a Picture
ID. If you have never had a PIN, you may set up your first PIN by
using Self Checkout, or through "My Account" in the catalog. If you wish to change
your pin you may go to "My Account" to change it.
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Q) Will patrons be able to pay
for fines online?
A) Yes, however this option is only available through the web page.
Q) Why only Visa and MasterCard?
A) Every credit card company charges a fee for use. Discover and American
Express fees are higher than Visa and MasterCard, and they require additional
agreements. To keep it simple we're starting with just Visa and Mastercard.
We might include Discover and American Express in the future.
Q) What payment methods do you accept?
A) The King County Library System accepts Visa and Mastercard via the
web site only. Cash and personal checks are accepted at any of our libraries.
We hope to support credit cards in our libraries in the future.
Q) What is SSL?
A) SSL is an acronym for "Secure Socket Layer", a security protocol
that provides communications privacy over the Internet.
Q) Is it safe to use my credit card on your web site?
A) Yes, using your credit card at The King County Library Systems' web
site is safe because we have partnered with a highly reputable payment
vendor who uses encryption technology(SSL) to secure all information gathered
from our customers at the time of purchase/payment. This means that any
personal information is safe while it travels over the Internet.
Troubleshooting and More Fine Payment FAQ's
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Q) How do I view my account?
A) "Click on "My Account"
Type your Library Card number with no spaces. Type in your PIN.
Remember to log out of your account when finished.
Q) How do I renew an item?
A) Click on "My Account"
Check the box next to the item you wish to Renew and click on the "Renew
Button" Your new due date will be the renewal period from today's
date, not from the original date the item was first due.
Q) I tried to renew an item- but it did not work- what happened?
A) This might occur for two reasons: 1) There might be a hold on that
item and/or 2)Your fines or charges might exceed $10.00 |
