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Pay Fines Online - Troubleshooting

Also see FAQ's | Getting Started


I get the following error messages, what do they mean?

Please double-check the entered information.
You have either entered the required information incorrectly (i.e. Credit Cards with spaces or dashes) or have left the required fields blank.

  • Invalid/Missing Name
  • Invalid/Missing Address
  • Invalid/Missing City
  • Invalid/Missing State
  • Invalid/Missing Zip Code
  • Invalid/Missing Credit Card

Not Signed up for this tender type
This means that you entered a Diners Club, American Express card, or a Discover Card number. At this time the King County Library System only accepts Visa and Mastercard.

"Sorry your payment has been declined" Please confirm your information is entered correctly or contact your credit card company.
This means your credit card was declined. Please confirm your information is entered correctly or contact your credit card company.

Declined by Fraud Service
This means that the The Address and Zip Code or the CCV is not valid.

declined fraud error

"Transaction was denied" screen
The credit card verification process requires that the card holder's name, street address, zip code and security code match with what the credit card company has on file.  The street address and zip code must match the billing address on record for the credit card.  The security code is the number found on the back of the card, near the card holder’s signature.

Invalid Expiration date
This means that you have entered an invalid or incorrect expiration date.
decined for bad expiration date
For each attempt made to make an online payment, the bank will post an “authorization hold” to the credit/debit account for the fines and fees attempting to be paid. This is not a final charge but rather a pending transaction.  

The bank holds in reserve the amount of the transaction, until the bank receives a confirmation that the transaction was completed.  If the transaction did not successfully complete, the bank continues to hold the reserve amount for a bank-determined waiting period. After the bank-determined waiting period passes with no confirmation having been received, then the bank will remove the authorization hold from the account.

For some banks, the authorization hold on the account stays in existence for a matter of hours, for other banks it is a matter of days. If our online payment screen says the transaction was denied, then the corresponding authorization hold(s) will eventually be removed from the account, by the bank.


Have Questions? Call Answer Line at 425.462.9600 or outside of calling area 800.462.9600.